Overview company:

SkinVision is a pioneering AI scale-up on a mission to save 250,000 lives in the next decade by transforming early skin cancer detection. Our flagship mobile app uses advanced AI to assess skin lesions and connect users efficiently with the healthcare system. With over a million users and 30,000 new users every month, we are rapidly scaling our impact. Join our purpose-driven, international team at the forefront of innovation in dermatology.

Role Overview

We are looking for a proactive and detail-oriented Customer Experience Intern to join our team for 6 months starting in July 2025 (ideally). This role is perfect for someone eager to gain experience in digital customer support, healthtech, and user-centered communication. You will assist our support specialists in delivering high-quality, timely, and empathetic responses across various channels during our busiest season.

Note: There is a possibility to extend this internship into a full-time position after the 6-month period, depending on performance and team needs.

Key responsibilities:

• Assist in responding to customer inquiries via Zendesk and other platforms.
• Triage and escalate tickets to appropriate team members based on complexity.
• Support the review and analysis of feedback from NPS surveys and app store reviews.
• Help identify recurring issues or improvement areas in customer interactions.
• Assist in managing detractor responses and follow-ups under guidance.
• Collaborate with the Customer Support team to ensure timely ticket resolution.
• Participate in regular team meetings and contribute to customer insights reports.
• Maintain accurate documentation of support processes and frequently asked questions.
  
  
  

What you will learn:

• Best practices in customer service and user experience.
• Use of tools such as Zendesk, Survicate, Satismeter, Jira, and other management platforms.
• How to work within cross-functional teams (Product, Marketing, Tech).
• How feedback loops influence product development and CX strategy.
  
  
  

Requirements (must have):

• Currently enrolled in a degree in Communications, Business, Skin Therapy, Psychology, or a related field at a Dutch university.
• Fluent in English (written and verbal). Additional languages are a plus.
• Strong communication and problem-solving skills.
• Empathetic, patient, and service-minded approach.
• Comfortable working in a fast-paced, scale-up company environment.
• Basic understanding of customer service principles and digital tools.
• Available for 24-40 hours a week.
• Living and studying in the Netherlands
  
  
  

Nice to have:

• Experience with customer support platforms (e.g., Zendesk).
• Familiarity with NPS, CSAT, or user feedback mechanisms.
• Interest in digital health or technology.
  
  
  

What’s in it for you:

• Internship allowance
• Commute costs reimbursement
• Hybrid work setup: 3 office days with a healthy lunch and 2 days remote.
• Company laptop and resources for success.
• Unlimited skin checks for you, your family, and friends.
• Regular team events, including weekly drinks and monthly dinners.
• Be part of an enthusiastic, mission-driven team with global talent.
• Possibility to extend this internship into a full-time position after the 6-month period, depending on performance and team needs