About SkinVision:

Skin cancer is a growing global concern, with 1 in 5 people at risk, yet only 3% of high-risk populations are known to health authorities. At SkinVision, we're on a noble mission: to save the lives of 250,000 people within the next decade by revolutionizing skin care management. Our cutting-edge technology empowers users to take control of their skin health, allowing for early detection of skin cancer signs from anywhere, anytime.

The Role: Support Engineer

We're in search of a Support Engineer who will be pivotal in providing technical support across our diverse teams. This role demands not just technical expertise, but also exceptional problem-solving skills and robust communication abilities. You'll be instrumental in supporting our product and B2B integrations, ensuring seamless operations across the board.You will be an integral part of our team, providing essential support and insights that drive our success.

Why SkinVision?

• Be part of a team that uses technology for good, envisioning a future where advanced skin health solutions are universally accessible.
• Our app has already flagged thousands of potential skin cancer cases, facilitating timely medical interventions. By joining us, you're not just developing an app; you're contributing to global health and saving lives.
• SkinVision offers a vibrant, collaborative work environment, state-of-the-art technology, and the chance to make a real difference.
• A dynamic and rapidly growing scale-up in Amsterdam.
• Competitive salary and additional benefits.
• Opportunities for personal and professional growth.
• Flexibility to work from our office or your home office, with provided hardware.
• And obviously: unlimited skin checks for you, your family and your friends
  
  
  

Key Responsibilities:

• Provide technical support to different teams including Customer Success, Marketing, Finance, Medical.
• Work with the Development team to deep dive into technology to address technology challenges and spearhead improvements.
• Analyze and troubleshoot reported issues, contributing to effective resolution strategies.
• Apply your understanding of databases, especially SQL, to manage and analyze data effectively.
• Partner with the Finance team to guarantee precise invoicing.
• Be an integral part of the incident response team, ready to react to potential issues promptly.
• Embrace a hands-on, pragmatic engineering approach to tackle a variety of technical challenges.
• Demonstrate your problem-solving prowess by thoroughly understanding and resolving complex issues.
  
  
  

Essential Skills:

• A solid technical foundation in IT, Computer Science, or a related field.
• Good understanding of databases, particularly SQL.
• Experience with the use of data APIs.
• An enthusiastic, pragmatic, and hands-on engineering approach.
• A keen problem-solver who enjoys thoroughly understanding and resolving issues.
• The ability to thrive under pressure in a dynamic environment.
• Self-motivated and proactive in approach.
• Experience with information security and cloud applications is a plus.

Desirable Skills:

• Strong knowledge of programming in Python and Java.
• Knowledge of algorithms and data structures.
• Experience with information security and cloud applications is a significant plus.
  
  
  

Qualifications:

• Bachelor’s degree in Computer Science, Engineering or a related field.