Who we are

Our goal at OpenUp is to make mental well-being accessible to everyone. We support companies, their employees, and employees' families with mental well-being. Our OpenUp platform provides employees and their families access to mental well-being check-ins, online courses, articles, videos, interactive group sessions, mindfulness sessions, and a team of experienced experts. We believe that physical and mental well-being go hand in hand, and that lifestyle factors such as nutrition, sleep, and stress management are key to achieving balance. By integrating our Lifestyle Experts to the platform with a focus on nutrition, exercise and sleep, we ensure a holistic approach to health. We strive to build high-performing teams that help people develop to their fullest potential. We take pride in raising the bar and achieving the next level.

OpenUp is ranked number 3 on LinkedIn’s Top Startups list for 2024 and is rapidly growing. We are expanding our international teams and we are searching for like-minded talent. We are already helping over 1500+ (international) companies and 400K+ employees, e.g. Rituals, Deloitte, Decathlon, KPMG, and McDonalds.

About the job

At OpenUp we are focussing on the preventive care, what means that we don’t do diagnosis, but we are there for the day-to-day struggles, such as work related problems, relationships issues, self confidence, purpose of life and lots more!

As a Host, you will be the first line of support for our users, providing guidance and resources to enhance their mental well-being. You will drive user engagement, manage chat groups, and collaborate with our Product team to improve the user experience. Your responsibilities will be split approximately as follows: 50% supporting end users, 30% acting as a bridge between OpenUp, referral institutions, and users, and 20% supporting the Customer Success team with transactional queries.

Primary responsibilities:

• For a lot of people you are the first contact point for OpenUp. Being user friendly and giving them a warm welcome while providing support is the most important responsibility in the role.
• Being available for people contacting us through phone, chat, and email.
• Answer technical support questions and guide new users to the right resources. You are an expert of our product and what we can offer.
• Provide 1:1 support for mental well-being challenges through the app's chat function and via phone.
• Manage and drive user engagement in chat groups (Rooms) within the app.
• Educate users on mental well-being topics and promote our offerings, including masterclasses, group sessions, self-guided care, and one-on-one sessions.
• Act as a bridge between OpenUp, our referral institutions, and the end users, ensuring smooth coordination and transition process.
• Support the Customer Success team by handling transactional questions from small businesses and being the first point of contact for HR-related inquiries.

Secondary responsibilities:

• Collaborate with the Product team to enhance user experience and design new features.
• Analyze data to improve support services.
• Update FAQs on the website and collect new FAQs from user interactions.
• Maintain a self-managing team environment, f.e. by coordinating with team members to independently fill the team schedule.

Goals and outcomes:

• Effectively support users facing mental and physical well-being challenges.
• Increase user activation and engagement within the app.
• Contribute to the continuous improvement of our support services and user experience.

Reporting Structure:

• Reports to the CS Team Lead
• Collaborates closely with the Product team, Experts and other stakeholders.

About you

You are motivated to work in a fast-paced startup environment. Your values align with OpenUp's mission, openness to cultural diversity, genuine motivation to help, and a long-term orientation for finding lasting solutions. You thrive in a dynamic and growing work environment.

Next to that:

• Fluency in English and Dutch are a must.
• You have a BA degree in either Psychology, Human Services, Behavioral Science, or a related field is a must.
• Required: Experience in customer support, with a strong understanding of related processes.
• You are a team-player, but you are also able to work independently. When you find yourself with a question, a good idea or wish to develop yourself: you reach out!
• You manage multiple tasks and have the ability to be flexible in switching between them.
• You are able to maintain user engagement and support in a remote setting.
• You work solution-focused and you are able to come up with advice for the users in a short period of time.
• You are proactive and learn by doing.
• You are resilient and flexible, able to work in fast paced environments.
• You have basic computer skills and a keen interest in experimenting with new technologies.
• Willingness to explore Artificial Intelligence enhancements for user engagement and support is a strong plus.
• Experience in a fast paced company is also a strong plus.
• Experience working in preventive care, psychological consultation, or a clinical setting is strongly preferred.
• Training in Cognitive Behavioral Therapy (CBT) or Mindfulness-Based Stress Reduction (MBSR) is a plus.

What you can expect

Joining OpenUp means being part of a fast-growing company that's doing something meaningful. You'll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly ‘borrels’ and after work sport classes, the yearly ski-trip and our Padel tournament. Which makes our work fun, challenging and dynamic. Apart from this, we offer:

• Yearly development budget of €1500.
• Company wide training programs.
• Daily healthy and vegetarian lunch at our office.
• Flexible work model (hybrid and options for remote work).
• Monthly drinks and company wide summer fest and other fun activities.
• 27.5 vacation days per year.
• Free and unlimited access for you and your family to all our products, including our psychologists.

Next steps

Excited about this role at OpenUp? We love to learn more about you. Send us your application (in English) through our website and we will be in touch with you soon. Do you have any questions? You can look at our frequently asked questions. Is it not answering your questions or you have a comment? Please don't hesitate to contact our Talent Acquisition Specialists.

At OpenUp, everyone is welcome to apply - regardless of color, age, gender, nationality or any other label. We embrace what makes you unique and we believe that a diverse team is crucial to success. If you are ready to OpenUp, join us!