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Customer Success Manager - Spain & Benelux

OpenUp

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Sales & Business Development, Customer Service

Amsterdam, Netherlands

Posted 6+ months ago

Who we are

Our goal at OpenUp is to make mental wellbeing accessible to everyone. We support companies, their employees, and employees' families with mental-wellbeing. Our OpenUp platform provides employees and their families with direct access to health checks, self-help programs, group sessions, webinars, mindfulness training, and a team of experienced psychologists. We strive to build high-performing teams that help people develop to their fullest potential. We take pride in raising the bar and achieving the next level.

OpenUp is ranked number 1 on the LinkedIn Top Startups 2023 list and is rapidly growing. We are expanding our international teams and we search for like-minded talent. We are already helping over 1000+ (international) companies and 250.000 + employees, e.g. Rituals, Deloitte, Decathlon, Miele, KPMG, Adyen and McDonalds.

We are the Dutch Market Leader. But that’s not enough to achieve our mission. We aim to become the number one mental health partner in the whole of Europe.

Your job

You are part of a diverse and international commercial team where Customer Success, Marketing, Partnerships, Product, Publishing and Psychologists work closely together to ensure that as many client employees as possible use OpenUp’s services. As Customer Success Manager, you are responsible for ensuring the optimal customer experience for the employees of our clients. This will include onboarding new clients, inventing new (creative) ways of activating employees, regular check-in moments and collaborating with other teams such as marketing, sales, product and psychologists to ensure our services are well-tailored to the needs of our customers. Through regular check-in moments, in which you discuss performance and growth, you will ensure that our clients stay happy and become ambassadors.

About you

We are looking for a Customer Success Manager to focus on our customer base in the Spanish and Benelux market, supporting our mission of providing mental well-being to all. In this role, you will work closely with our customers, ensuring they get the most from their OpenUp solutions while also expanding the commercial relationship. This position is available remotely or hybrid-based and requires flexibility and availability to visit our headquarters in Amsterdam on a quarterly basis (if remote).

What you'll be doing

Developing and maintaining strong relationships with customers in the BENELUX market
Ensuring customer satisfaction through tailored support and guidance on OpenUp solutions
Collaborating with the sales team to identify and grow opportunities within existing accounts
Consistently meeting or exceeding commercial targets, including revenue growth and account expansion
Proactively gathering and analyzing customer feedback to drive continuous improvement
Liaising with cross-functional teams to address customer needs and ensure a seamless experience
Maintaining up-to-date knowledge of industry trends, best practices, and OpenUp's product offerings

Required Skills

Fluent in Dutch, Spanish and English, with the ability to communicate effectively at a professional working level
Minimum 3 years of experience in a commercial and customer-facing role
Proven track record of achieving commercial targets and growing customer relationships
Excellent interpersonal and communication skills
Strong problem-solving abilities and a customer-focused mindset
Flexibility and availability to visit our Amsterdam headquarters on a quarterly basis
Experience in the mental health, wellness, or healthcare industry is a plus

Desirable skills and experience

Ability to multitask and prioritize tasks
Excellent time management skills
Well-developed organizational skills
Attention to detail
Professional discretion

OpenUp is fast-growing, and you have the chance to be part of this challenging journey. Your high-impact role in this early-stage scale-up offers many great opportunities and chances to grow with us. You will be working in a diverse and international environment. This makes our work fun, challenging, and dynamic.

What you get

Competitive salary and compensation package
Flexibility to work from the office or your home office.
Free and unlimited access to our mindfulness courses and psychologists

Next steps

Excited about this role at OpenUp? We love to learn more about you. Send us your application through our website and we will be in touch with you soon.

At OpenUp, everyone is welcome to apply - regardless of color, age, gender, nationality or any other label. We embrace what makes you unique and we believe that a diverse team is crucial to success. If you are ready to OpenUp, join us!

Our OpenUp and iPractice ventures help people become and stay mentally and physically healthy. We continuously develop our practice and online platform for mental well-being. Users can start directly with various online programs and connect face to face with a psychologist. All programs are evidence-based, result-oriented and short and sweet. Sustainable results come from daily practice and users are supported by an accessible system and network of psychologists. We offer our services all over Europe, in various languages. We help hundreds of people every day and the number of users is growing fast.